Privacy Policy

Who We Are

This website is operated by StarChild LLC, located at:

What Information We Collect

We collect the following personal data:

• Parent information: Name, email address, phone number
• Child information: Name, visual description or traits, uploaded photo (if provided)
• Story preferences: Selected themes or customization options
• Shipping information: Full address (for printed books)
• Technical data: Device type, browser details, approximate location, and IP address (which may be anonymized or processed by our hosting and analytics providers for security, performance, and fraud-prevention purposes)
• Usage data: Analytics and engagement events

How We Collect It

• Through our onboarding wizard, contact forms, or checkout
• Through cookies and similar technologies
• Through API calls and integrations with trusted third-party providers

Why We Collect It

We process your personal data in order to:

• Personalize and generate AI-based stories for your child
• Deliver printed or digital products you requested
• Send transactional emails (e.g., story delivery, receipts)
• Respond to inquiries and provide customer support
• Improve our service through analytics and trend analysis
• Send occasional marketing communications (with your explicit consent)

We do not sell your personal data to third parties.

Legal Basis (GDPR)

We rely on the following lawful bases:

• Performance of a contract (e.g., to fulfill your order)
• Consent (e.g., marketing emails, collecting child data)
• Legitimate interests (e.g., analyzing trends, improving features)
• Legal obligations (e.g., record-keeping for accounting)

How Long We Keep Your Data

We retain personal data only as long as necessary for the purposes listed above. Our retention periods are:

• Story data (name, traits, theme): Stored indefinitely unless deletion is requested
• Uploaded photos: Retained for up to 12 months, then deleted
• Shipping and order info: Stored indefinitely for fulfillment and legal purposes
• Analytics data: Stored indefinitely in anonymized or pseudonymized form

You may request deletion of your data at any time by contacting us at [email protected]

Children's Data & Parental Consent (COPPA)

StarChild is intended for use by parents and guardians only. We do not knowingly collect personal data directly from children under 13.

When child-related data is submitted, we assume it is provided by a parent or legal guardian who has given informed consent. If you believe we have collected data from a child without proper consent, please contact us at [email protected]

Third-Party Services (Data Processors)

We use the following trusted third-party providers to operate and improve our service. These services may process your data on our behalf:

• Clerk – authentication and user account management
• OpenAI, Anthropic, Google (Gemini) – AI-generated story and image generation
• PostHog – analytics, event tracking, and error monitoring
• Brevo – transactional and marketing email delivery
• Make.com – automation for onboarding and order flow
• Google Analytics – general website usage statistics
• Stripe – secure payment processing (billing, receipts)

These providers are required to handle your data in accordance with applicable data protection laws and/or provide appropriate safeguards.

Marketing Emails & Consent

We may send occasional product updates, parenting tips, or special offers — but only if you've explicitly opted in by ticking the relevant checkbox during signup.

You can unsubscribe at any time by clicking the link in any marketing email or by contacting us at [email protected]

Your Data Rights (GDPR & CCPA)

You have the right to:

• Request a copy of your personal data
• Request correction or deletion
• Withdraw consent at any time
• Object to or restrict processing of your data
• File a complaint with your local data protection authority

To exercise your rights, email us at: [email protected]

Cookies and Tracking

We use cookies and similar technologies to:

• Improve your experience on the site
• Analyze site traffic and usage behavior
• Enable core functionality (login, forms, etc.)

You may control cookies through your browser settings. For EU visitors, cookie preferences may be shown via a banner or inline settings.

Data Security

We use reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Users

Our servers and service providers may be located in the United States, EU, or other jurisdictions. By using our services, you consent to the transfer and processing of your information in these regions in accordance with this Privacy Policy.

Changes to This Policy

We may update this policy from time to time. When we do, we'll update the date at the top of this page and notify you if required by law.

Contact Us

For questions about this policy or to request data access/deletion, please contact: